PATIENT REACTIVATION & REPUTATION MANAGEMENT
Stop Chasing Strangers.
Monetize Your Existing Database.
It costs 5x more to acquire a new patient than to keep an existing one. We help established Malaysian clinics reactivate "dormant" patients, repair damaged online reputations, and build a loyal patient base that returns automatically.
PDPA-Compliant Database Reactivation Strategies.
Are You Burning Money on the "Marketing Hamster Wheel"?
You run ads every month. You get new faces. But your total patient count isn't growing. Why?
The "One-Hit Wonder"
Patients come once for a promo and never return. You acquired them at a loss, hoping for LTV that never happened.
The "Silent Drift"
Your regulars forgot about you because a competitor opened closer to their house and you stayed silent.
The Reputation Trap
You attracted "Bargain Hunters" with cheap ads, and now they are leaving 1-star reviews because you charged them a fair price.
The Reality: You are sitting on a goldmine—your patient records.
You don't need new leads; you need to wake up the ones you already have.
Turn One-Time Visits into
Lifetime Value.
The Database Reactivation Protocol
We extract your dormant patient list (those who haven't visited in 6+ months) and launch a PDPA-Compliant WhatsApp & Email Campaign with a personalized "Welcome Back" offer.
RM10k–RM20k in bookings generated in 48 hours without spending a cent on Facebook Ads.
"Hi Sarah, it's been a while since we saw you at [Clinic Name]! Dr. Ali has a slot open this week and we'd love to offer you a complimentary scaling upgrade..."
"Hi! Perfect timing. Can I book for this Saturday?"
"Best clinic experience ever..."
Bury the Bad, Highlight the Good.
We implement an automated "Review Gating" system. After an appointment, we ask the patient for feedback.
- If Positive: We auto-direct them to Google Maps to post it.
- If Negative: We direct them to an internal feedback form (keeping it off Google) so you can fix the issue privately.
Your star rating climbs, attracting higher-quality patients who trust quality over price.
Autopilot Retention.
Stop relying on your front desk to remember to call. Our Agency OS automates the lifecycle:
Stop Attracting the Wrong Patients.
Bad reviews often come from "mismatched expectations."
We Change the Bait
If you advertise "Cheap," you get cheap customers who complain about price. We pivot your messaging to Value & Expertise.
We Filter the Funnel
We add friction (e.g., paid deposits, pre-consultation forms) to filter out the time-wasters before they even step into your clinic. Quality over quantity.
100% PDPA Compliant.
Reaching out to old patients must be done legally. We ensure your campaigns target patients who have consented, with clear opt-out options, handled with bank-level security.
RM28k Revenue from "Dead" Data.
"We were about to hire a new agency for ads. Lamanify showed us we didn't need one yet. The reactivation campaign filled our month."
Ready to Bring Patients Back?
We'll help you re-engage past patients and turn them into loyal regulars.
We’ll audit your list and estimate how much revenue is hiding in your dormant files.