Struggling to keep up with patient demands? Facing high operational costs and inefficiencies? You’re not alone. Many clinics today grapple with common pain points such as limited patient access, operational inefficiencies, and the constant struggle to attract and retain patients.
These challenges can hinder your clinic’s growth and the quality of care you provide. Imagine if you could overcome these obstacles and transform your clinic into a thriving practice with a constant stream of new patients.
What Malaysian Clinics Can Learn from Wheel
Wheel, a US-based company, has disrupted the telehealth industry by providing the infrastructure—both clinicians and technology—for other companies to offer virtual care. While the model is B2B, the core principles of efficiency, flexibility, and patient-centricity are highly relevant for Malaysian clinics.
1. Flexibility is King
Wheel allows clinicians to work flexibly across multiple partners. For Malaysian clinics, this highlights the need for flexible scheduling. Can you offer after-hours teleconsultations? Can locum doctors easily plug into your system to manage overflow?
2. Focus on “Digital-First” Care
Digital isn’t just an add-on; it’s a primary channel. Wheel proves that many primary care needs can be met virtually. Malaysian clinics should view telehealth as a core service, not just a backup option. Use it for:
- Follow-up appointments
- Chronic disease management (diabetes, hypertension reviews)
- Mental health consultations
- Dermatology screenings
- Medical certificate (MC) renewal for minor ailments
3. Streamlined Clinician Experience
Wheel invests heavily in making the clinician’s job easier with good tech. If your clinic’s software is clunky, doctors will hate using it. Invest in user-friendly Clinic Management Systems (CMS) that integrate telehealth seamlessly.
4. White-Label Trust
Wheel powers care behind the scenes for trusted brands. Similarly, your clinic is a trusted local brand. By offering your own branded telehealth service (rather than just referring patients to third-party apps), you retain the patient relationship and revenue.
Why Adopt Telehealth Now?
- Expand Your Reach: Treat patients from outside your immediate neighborhood.
- Reduce No-Shows: It’s harder to miss an appointment when you don’t have to travel.
- Efficiency: Teleconsultations are often faster and require less administrative overhead.
- Patient Demand: Post-pandemic, patients expect convenience.
Getting Started
You don’t need to be a tech giant. Start simple:
- Choose a secure, compliant teleconsultation platform.
- Add an “Online Consultation” booking option to your website.
- Educate your existing patients about the new service via email/WhatsApp.
Modernize your clinic — Lamanify can help you integrate digital health solutions into your practice.
Frequently Asked Questions
What is Wheel in the telehealth industry? ▼
Wheel is a US-based telehealth infrastructure company that powers virtual care for other companies. They provide a network of vetted clinicians and a white-label technology platform, changing how healthcare is delivered.
How can Malaysian clinics adopt telehealth? ▼
Start small: Implement a secure teleconsultation platform, train staff on virtual care protocols, update your website to allow online booking for video visits, and market this new convenience to patients.
What are the benefits of telehealth for clinics? ▼
Telehealth expands your reach beyond your physical location, reduces no-shows, lowers overhead costs, improves patient convenience, and allows for efficient follow-up care and chronic disease management.
Written by
Lamanify Team
Azri is a seasoned digital marketer with over 10 years of experience in brand development and marketing strategies. Graduated with a 2nd Class Upper for Master's in Engineering (MEng.) from Sheffield, UK, Azri began his digital marketing journey during his studies, honing his skills in design, copywriting, and crafting impactful digital experiences. Today, he helps clients build professional and highly visible online presences, ensuring their brands thrive in a competitive digital landscape.